To effectively manage an enterprise, you needinvariably improve the quality of its employees - this is the main principle of every leader of a more or less large company. But today the high quality of the products or services provided does not at all guarantee that this enterprise will become a leader among themselves, because current consumers are accustomed to the fact that quality is a necessary condition for production. However, it helps one or another brand become a brand. Today every serious firm carries out quality management, but from the point of view of a new definition of this concept. It is based on the so-called "right to price", that is, the buyer's desire to purchase high-quality goods at the lowest cost, on the one hand, and the desire of the producer or supplier to create a quality, competitive product with the least cost, on the other hand.
Quality management consists of severalbasic principles. First and foremost, this is a systematic and comprehensive improvement in the quality characteristics of the products produced and the work of employees of companies, factories at all stages of production. And for many companies such a system has become a way of life and way of thinking. The second principle is the so-called "80/20 rule". It works quite simply. It is necessary to eliminate 20% of significant gaps in product quality, and this will ensure that the organization receives 80% of the planned revenues. VUK (or comprehensive quality management) is to fully improve the work of the enterprise and encourage the "initiative from below."
The next principle of improving processesproduction and final result is in the magic phrase "Six Sigma", which means a completely new approach, not aimed at eliminating the defects that have arisen, but on preventing their occurrence. Competent managers who carry out quality management know about the magical power of the service-profit chain, that is, about the regularity when increasing the level of service, the enterprise inevitably raises its income level.
An exemplary in this regard is the Japanese modelquality management, which provides for universal quality control carried out by every Japanese worker. The participation of each employee in improving the quality of production, providing customer service services is one of the main features of the Japanese system. Other features are the training and professional development of personnel in improving quality indicators, carrying out activity of quality circles, checking and evaluating the activities of controllers, using statistical methods in work, and establishing a quality control program as a national one. And today the Japanese system undergoes careful study by specialists and owners of enterprises of other countries.
What happens if the quality system (thisthe unity of resources and processes that are needed to improve products and services) fails? In the best case, lots of defective goods are recalled back to the enterprise, as it has already happened more than once with AvtoVAZ and Toyota cars, and the enterprise incurs huge losses due to the fault of the person who has overlooked and missed the marriage. In the worst case, for example, with the same cars, such a purchase could cost a person who buys a new car, life. Apple is also not sinless in this regard. The batch of batteries it released on laptops had the property of swelling after a certain period of use. And in many electronic devices, batteries have a property to explode. This should not be. And we would not have known such cases if the producers had everything in order with the quality system.